How To Access Mpesa On Iphone 6

M-Pesa

The fastest and safest way to send money and make digital payments in Tanzania.

Overview
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Problems

is M-Pesa not working / having issues for you?

M-Pesa app may not be working for you due to some issues that your device may have or your internet connection problem. If you think that M-Pesa app has an issue, please post your issue using the comment box below and someone from our community may help you. Also in the mean time you can try the fixes mentioned below.

is M-Pesa app not working for you or have something to share?

Common M-Pesa App Problems and Troubleshooting Steps

✅ How to fix black screen / white screen (blank screen) issue / app crash issue in M-Pesa?

Black/White Screen is one of the most common problem in android operating system. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
Try Hard reboot in your Android mobile. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Then, release the buttons and hold down "Power" button until the screen turns on.Now you can try opening the app, it may work fine.
If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. Android usually restores all settings after you re-install and log into the app. You can see if that fixes it.
Even in some rare cases, the re-install step also don't work. If that is your case, try installing older versions of the app. Good luck!

✅ M-Pesa app is not loading or not working properly (loading error / server error / connection error).

There are few situations that may cause the load issue in mobile apps.

The M-Pesa app server may be down and that is causing the loading issue. Please try after few minutes.
Your wifi / mobile data connection not working properly. Please check your data connection.
Too many users using the app at same time. Please try after few minutes.

✅ How to solve M-Pesa login issue or account related issues.

If you have login or account related issue, please check the following steps.

The M-Pesa server may be down and that is causing the login/account issue. Please try logging in after few minutes.
Your wifi / mobile data connection not working properly. Please check your data connection.
You may be trying with wrong login credentials. Please confirm the details that you are entering is correct.
If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website.
Your account may be banned or deactivated for activities. Please read error messages.

✅ How to solve M-Pesa app installation issues.

Check your wifi / internet connection for connectivity.
Please check your mobile storage space. If you don't have enough space in your disk, the app can't be installed.
Verify that the app you're trying to install supports your android version.

✅ M-Pesa app is not updating properly in my phone.

Please check your wifi / mobile data connection and verify that it is working properly. It may be down and stopping you from updating the M-Pesa app.
Confirm that you have enough storage space in your phone to download updates. If you don't have enough storage space, it can be blocking the app updates.

✅ Are you facing audio / video loading problem with M-Pesa.

Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app.
If you've video loading problem, please check your internet speed and wifi connectivity.

✅ M-Pesa app notifications are not working properly.

Go to your Apps->M-Pesa->Notifications and check whether notifications enabled or not. If it is not enabled, please enable it.
Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds.